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Terms Of Service

1. Introduction

Welcome to Chatterlab, a renowned company specializing in crafting bespoke AI chatbots tailored to meet the unique needs of businesses. As you engage with our services, we want to ensure transparency and clarity, which is why we have established these terms of service to govern your experience with Chatterlab's offerings. These terms apply to both businesses utilizing our AI chatbot solutions and their esteemed customers who interact with these innovative tools. Our commitment is to provide seamless and exceptional service, empowering businesses to unlock the true potential of AI-driven customer interactions. By proceeding with our services, you acknowledge and agree to abide by these terms, and we look forward to embarking on a successful journey together. Should you have any questions or require further clarification, our team is here to assist you every step of the way.

2. Acceptance of Terms

By utilizing our offerings, you are agreeing to be bound by these terms of service. We kindly request that you carefully read and understand these terms before using our services. Should you disagree with any part of these terms, we regretfully inform you that you may not use Chatterlab's services.

3. Services

Chatterlab is dedicated to offering businesses a comprehensive platform for developing custom AI chatbots tailored to their unique needs. Our AI chatbots serve a multitude of purposes, from efficiently answering customer inquiries and providing top-notch customer support to automating various tasks.

With Chatterlab's cutting-edge technology and expertise, businesses gain access to a versatile tool that enhances customer interactions and streamlines internal processes. Our AI chatbots are designed to be intuitive, adaptive, and capable of delivering exceptional user experiences. By leveraging these advanced capabilities, businesses can boost their efficiency, improve customer satisfaction, and stay ahead in today's fast-paced digital landscape.

Our team of experts works closely with businesses to understand their specific requirements, ensuring that the developed chatbots align perfectly with their goals and objectives. We are committed to providing top-quality services and ongoing support to help businesses harness the full potential of AI-powered chatbots and elevate their overall performance in the market. 

4. Risks

At Chatterlab, we prioritize transparency and want you to be aware of the potential risks associated with using our services:

  1. Accuracy of Responses: While we strive to develop advanced AI chat bots, it's important to acknowledge that they may not always answer all customer questions correctly. AI technology is continuously evolving, and while we employ state-of-the-art algorithms, there may be instances where the chatbot's responses might not be entirely accurate.

  2. Customer Support: Our chatbot is designed to provide efficient customer support, but there may be scenarios where it might not be able to fully meet every customer's specific needs or queries. In complex situations, human intervention or additional support may still be necessary.

  3. Task Automation: We work diligently to ensure effective task automation through our chatbot. However, there could be tasks or processes that require human oversight, particularly if they involve intricate decision-making or highly personalized interactions.

Rest assured, we are committed to continuous improvement and refinement of our AI chat bot capabilities to minimize these risks and deliver the best possible service to you and your customers. Our team of experts is always on hand to address any concerns and optimize the performance of your chatbot to align with your business requirements.

5. Liability

At Chatterlab, we prioritize transparency and want to ensure that you have a clear understanding of our liability policy. As such, we want to make it known that we shall not be held liable for any damages that may arise from the use of our services. This includes, but is not limited to, damages resulting from errors, omissions, or inaccuracies in the responses provided by the chatbot.

While we take utmost care to deliver a reliable and efficient AI chatbot, it is essential to recognize that no system is entirely error-proof, and limitations may exist in the technology. As such, we cannot guarantee absolute perfection in the chatbot's responses.

We strongly advise users to exercise their own judgment and discretion when relying on the chatbot's information and responses. It is essential to verify critical information independently, especially in cases where the stakes are high or sensitive decisions are involved.

We are committed to continuously improving the chatbot's performance and ensuring its accuracy to the best of our abilities. However, Chatterlab shall not be held responsible for any direct or indirect damages that may occur while using the chatbot.

6. Termination

We strive to provide a seamless experience for all our users. However, there may be situations where we find it necessary to terminate your use of our services. While we make every effort to maintain a positive and mutually beneficial relationship, there are certain circumstances that could lead to termination.

Termination may occur for various reasons, including but not limited to the violation of our Terms of Service, misuse of our platform, or engaging in any activity that poses a threat to the security and integrity of our services or other users. We take such measures to ensure the overall well-being of our community and to protect the interests of our users.

In the unlikely event that your use of our services is terminated, we will make reasonable efforts to provide prior notice and any relevant explanations, unless there are urgent reasons for immediate termination. We understand the impact this decision may have, and we aim to handle such situations with fairness and transparency.

If you believe that your termination was unjust or wish to appeal the decision, please reach out to our support team. We will carefully review your concerns and reevaluate the situation as needed. Our priority is to uphold a supportive and thriving environment for our users.

7. Entire Agreement

This section establishes that the terms of service outlined herein serve as the comprehensive and exclusive agreement between you and Chatterlab. It supersedes and replaces all previous or concurrent communications, representations, or agreements, whether in oral or written form, relating to the subject matter discussed in these terms.

In other words, these terms encompass the entirety of our understanding and obligations, leaving no room for any other understandings or agreements that may have existed in the past. This ensures clarity and avoids any misunderstandings by consolidating all essential terms into this single, legally binding document. As such, any previous discussions or arrangements outside of these terms are null and void.

8. Severability

We prioritize clarity and enforceability in our terms of service. In the event that any provision within these terms is deemed invalid or unenforceable by a court or relevant authority, that specific provision will be removed from the terms, and the rest of the provisions will continue to remain valid and enforceable, maintaining their full force and effect. Our commitment is to ensure that any such invalidity or unenforceability of a single provision does not impact the overall validity and enforceability of the entire terms of service.

9. Waiver

In the event that either party chooses to waive or overlook a provision within these terms of service, such waiver will only be valid if it is done in writing and signed by both parties. This ensures that any potential waiver is clear, intentional, and mutually agreed upon. Any failure to enforce a particular term or condition at any given time should not be interpreted as a waiver of that right, and it will not affect the ability to enforce that same provision in the future. Waiving a provision in one instance does not establish a precedent or obligation to waive it again in subsequent situations. Both parties understand and acknowledge the importance of adhering to the terms of service and agree that any waivers must be explicit and documented to be considered valid.

10. Notices

In compliance with these terms of service, all notices and communications will be documented in writing and considered duly delivered upon personal delivery or receipt at the following address:

Wagmi-Global Ltd.
Ul. Bratya Pulivie 4-6 (Office 213)
4000 Plovdiv
Bulgaria

Alternatively, either party may specify a different address for notices by providing written designation. This ensures effective and timely communication between the parties as per the terms outlined in this agreement.

11. Headings

We understand the importance of clarity and organization in our terms of service. Therefore, the headings used throughout this document are purely for convenience and easy reference. They are not intended to alter or impact the interpretation of the terms in any way. Regardless of the headings used, the content and meaning of each clause remain consistent and binding as outlined in the terms of service. Our goal is to ensure that you can navigate our terms smoothly, comprehending each aspect clearly and confidently. Should you have any questions or need further clarification, don't hesitate to reach out to our customer support team. We are here to assist you every step of the way.

12. Counterparts

To ensure convenience and efficiency in executing these terms of service, they may be executed in multiple counterparts. Each counterpart will be considered an original, and when brought together, they will collectively constitute one and the same instrument. This provision allows for flexibility in signing and exchanging copies of the terms, streamlining the process while maintaining the integrity of the agreement.

13. Binding Effect

By agreeing to these terms of service, both parties involved – that is, you, our valued user, and us, the service provider – are entering into a legally binding agreement. This means that the terms and conditions outlined herein will have full force and effect on all parties and their respective successors and assigns.

This binding effect ensures that the rights, obligations, and responsibilities established in these terms of service will apply not only to the current parties but also to any future successors or assigns. In other words, should there be any transfer of ownership or responsibilities related to the services provided herein, the terms will continue to govern and protect all parties involved.

14. Governing Law

Any disputes arising out of or relating to this Agreement shall be governed by and construed in accordance with the laws of Bulgaria.

15. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Arbitration and Internal Rules of the European Court of Arbitration, which forms part of the European Centre of Arbitration, with its seat in Strasbourg. The arbitration shall take place in Brussels, and the proceedings shall be conducted in English. The applicable substantive law shall be the U.N. Convention on Contracts for the International Sale of Goods.

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