Terms Of Service

1. Introduction

These Terms of Service (“Terms”) govern the provision of services by ChatterLab, a provider of applied AI systems architecture, automation solutions and AI integration services.

By engaging ChatterLab’s services, you agree to be bound by these Terms.

These Terms apply to all clients, users, and organizations utilizing ChatterLab’s AI systems, advisory services or related deliverables.

2. Scope of Services

ChatterLab provides:

AI systems architecture design
Workflow and operational automation
Private knowledge infrastructure development
AI integration and advisory services
Ongoing system optimization and refinement

Services are delivered as defined in separate proposals, statements of work, or written agreements.

Nothing in these Terms guarantees specific business outcomes unless explicitly agreed in writing.

3. Nature of AI Systems

Client acknowledges that AI systems:

May generate probabilistic outputs
May produce incomplete or inaccurate responses
Require monitoring, validation and governance

ChatterLab provides systems designed for operational enhancement but does not guarantee flawless performance.

Client remains responsible for oversight, review and final decision-making.

4. Client Responsibilities

Client agrees to:

Provide accurate and lawful data for system training or integration
Maintain appropriate human oversight
Ensure compliance with applicable data protection regulations
Not use the systems for unlawful, harmful or unethical purposes

Client retains responsibility for how AI outputs are used within its organization.

5. Data & Confidentiality

ChatterLab will treat all client-provided data as confidential.

Unless otherwise agreed in writing:

Client retains ownership of its data
ChatterLab does not claim ownership of client proprietary information
Data will not be resold or disclosed to third parties

Where applicable, separate Data Processing Agreements may apply.

6. Intellectual Property

Unless otherwise agreed:

ChatterLab retains ownership of its proprietary methodologies, system architecture frameworks and technical know-how
Client receives a usage license for delivered systems as defined in the commercial agreement

Custom-developed components may be subject to separate IP terms outlined in the relevant proposal.

7. Limitation of Liability

To the maximum extent permitted by law:

ChatterLab shall not be liable for:

Indirect, incidental or consequential damages
Business interruption
Loss of profits or data
Damages resulting from reliance on AI-generated output

Total liability shall in no event exceed the total fees paid for the relevant services.

8. Termination

Either party may terminate services in accordance with contractual notice periods defined in separate agreements.

ChatterLab reserves the right to suspend services if:

Terms are violated
Systems are misused
Security risks are identified

9. Governing Law

These Terms are governed by the laws of Belgium.

10. Dispute Resolution

Any dispute arising from these Terms shall be resolved through arbitration in Brussels, conducted in English, in accordance with applicable European arbitration rules.

11. Entire Agreement

These Terms, together with any applicable proposal or service agreement, constitute the entire agreement between the parties.

AI Risk Disclosure

ChatterLab develops and deploys applied AI systems, including systems powered by machine learning and large language models (LLMs). The Client acknowledges and agrees to the following:

1. Probabilistic Nature of AI

AI systems generate outputs based on statistical inference and probabilistic modeling.

Outputs:

May be incomplete
May contain inaccuracies
May reflect outdated or partial information
May produce unexpected results

AI systems do not possess independent reasoning or factual certainty.

All outputs must be reviewed and validated before being relied upon in operational, legal, financial, medical or safety-critical contexts.

2. Human Oversight Requirement

AI systems provided by ChatterLab are designed to assist and augment human decision-making.

They are not a replacement for:

Professional judgment
Legal advice
Regulatory compliance review
Safety-critical decisions

The Client remains responsible for oversight, supervision and final decision authority.

3. Data Dependency

System performance depends on:

Quality of input data
Completeness of internal documentation
Accuracy of configuration
Proper integration into workflows

ChatterLab does not guarantee specific outcomes where data quality is insufficient.

4. Model Drift & Performance Variability

AI systems may experience:

Performance drift over time
Changes in behavior due to system updates
Variability based on context and usage

Ongoing monitoring and optimization may be required.

5. Third-Party Model Providers

Where third-party AI providers (e.g., LLM APIs or cloud infrastructure) are used:

Their availability, policies and technical behavior may change
Service interruptions may occur
Model updates may alter output behavior

ChatterLab is not responsible for changes made by third-party providers outside its control.

6. Bias & Ethical Considerations

AI systems may reflect biases present in training data or input data.

ChatterLab applies reasonable mitigation strategies but cannot guarantee the complete elimination of bias.

Client is responsible for ethical governance within its organization.

7. Regulatory Compliance

Client remains responsible for ensuring that deployment and use of AI systems complies with:

GDPR
Belgian data protection law
Sector-specific regulations
The EU AI Act (where applicable)

ChatterLab provides technical systems, not regulatory certification.

8. Limitation of Liability Related to AI Output

ChatterLab shall not be liable for damages arising from:

Reliance on AI-generated outputs
Automated decision-making without human oversight
Misconfiguration by the Client
Improper use of the system